Reach Platform HRIS Errors and How to Resolve

At some point, you may encounter errors from your HRIS integration syncs. After each automated sync, Reach sends an email to all HRIS admins on the account. If errors were encountered, we will notify you in those daily sync emails and on the HRIS Integration [link] and Import pages in your account. Errors will need to be resolved in a timely manner to ensure it does not interfere with any learning journeys for your learners. 

Error Message Details
Invalid email address The user profile is missing an email or the email is invalid. Please review the user profile in your HRIS system to ensure there is a valid email in the "work email" field. We will not be able to add this user until there is a valid email address being sent from your HRIS. 
Email already in use Another user in your Reach account is using this email address. This could mean that a user accidentally has the wrong email, or a duplicate user profile was created. Please email support@paradigmreach.com for help resolving this error. 
Not enough seats You have attempted to add more users to your Reach account than you have available in your subscription. To resolve, you'll need to upgrade your account. Please email your Customer Success Manager or reach@paradigmiq.com to resolve. 
Unmapped variable You elected to customize how the variables for Location, Department, and Job Levels appear in Reach. There is now a new variable that will need to be mapped to ensure Reach knows how to utilize that variable from your HRIS. Once you've mapped the new variable, we'll perform another sync to clear to error and add the users with the new variables. 
New employment type detected Your HRIS account is sending us an employment type we have not seen for your account before. To ensure we sync the correct users from your HRIS, you'll need to confirm which employment types you'd like us to sync. Once the employment types have been reviewed and confirmed, we will will do another sync to clear the error.  
Unmatched team members

There were users in your Reach account that we have been unable to match with a user being sent from your HRIS. This can happen for a number of reasons: 
1. The user in question has an employment type you did not elect to sync. You will need to either deactivate this user or email support@paradigmreach.com to update the employment types you're syncing. 

2. The user in question is no longer an active employee and needs to be deactivated. 

3. The user in question's information in Reach is outdated compared to the information in your HRIS. In this case, you'll need to select which user record from your HRIS this user should be matched with.