How to Deactivate Team Members in Reach

 

As an admin in Reach platform, you are able to deactivate team members in your account and the deactivated seats will immediately become available for new team members to use for their learning journeys. 

 

A Note on Default Filters 

By default, we have filtered out the deactivated users from the team member lists and from analytics. Their completion data is still available so you can get an overall view of engagement across your company while being a Reach customer. You will still be able to completely delete team members who have never logged in to Paradigm Reach. 

 

Deactivating a Single Team Member

To deactivate an individual user, you will follow these instructions:

  1. From the Members page in your Paradigm Reach account, locate the user you'd like to deactivate.
  2. Click on their name. You will be brought to their user profile.
  3. Click on the three dot menu in the top right corner of the user profile.
  4. Click on Deactivate Team Member.
  5. You will be presented with a confirmation modal. You will not be able to undo the deactivation, so please confirm this is what you'd like to do! Once you've confirmed, the user will no longer be able to access Reach and you will notice you have an additional available seat in your account.
  6. To confirm, click the box next to "Yes, I confirm I want to deactivate x" and click the "Deactivate Team Member" button.



 


Deactivating Multiple Team Members

To deactivate multiple users, you will follow these instructions: 

  1. From the the Members page in your Paradigm Reach account, select the members you'd like to deactivate by clicking the box next to their name(s).
  2. Scroll to the bottom of the page.
  3. Click Deactivate Team Members from the Choose Action drop down menu.
  4. You will be presented with a confirmation modal. You will not be able to undo this action, so please confirm you are deactivating the correct team members! Once you confirm, the users will lose access to Reach and you will notice the additional seats available in your account. 
  5. To confirm the deactivation, click the box next to "Yes, I confirm I want to deactivate x users" and click the "Deactivate Team Members" button. 


 

Related Articles